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The beauty of health starts here!
Together, we work towards a life filled with balance, energy and confidence with carefully selected products that make you feel better, every single day!
CUSTOMER SERVICE
Do you have a question? Contact our customer service, and we will try to respond within 24 hours, 7 days a week.
Monday - Friday 8:00 a.m. - 8:00 p.m.
Saturday - Sunday 8:00 a.m. - 6:00 p.m.
support@bioceryn.com
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Bioceryn
At Bioceryn, we strive to deliver the best health & beauty products in the market.
We cover the shipping costs, so your latest self-care favourites arrive at your do no extra charge.
Go a question or need help? Our dedicated support team is just one click away and ready to assit anytime.
Frequently asked questions
How can i return my order?
Not stisfied with your order? Before opening a dispute in your PaypPal portal, please contact support@bioceryn.com
Write DISPUTE as the subject as line and tell us what is going on.
These emails will be handled with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal.
The expected delivery time has passed. Where is my order?
In 99% of cases, orders are delivered within the expected delivery time.
Unfortunately, an order may be delayed in the delivery process.
You can request the status via email from our customer service. Please provide your order number and send the email from the same email address you used to place the order.
Before opening a dispute in your PayPal portal, please contact support@bioceryn.com with the subject line: DISPUTE and tell us what is going on.
These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal!
When can i expect my order?
We don't think you should pay too much for a product you want, so we ship products directly from our supplier.
This saves on shipping, storage, and packaging costs, allowing us to offer products at a reasonable price.
The time frame for order fulfillment is divided into parts:
Processing time: The order is approved, quality checked, and packaged. All orders are sent to the fulfillment center for shipping within 48 hours of placing the order.
Delivery time: This refers to the time it takes to ship the items from the fulfillment center to the final destination.
The delivery time is usually 8-16 business days.
Are you dissatisfied with your order?
Not satisfied with your order? Before opening a dispute in your PayPal portal, please contact info@usevelaro.com with the subject line: DISPUTE and tell us what is going on.
These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the PayPal portal!
Where can i find my Track & Trace code?
You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.
Click here to track your order.
The Track & Trace code does not show any information. How is this possible?
Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and that it may take a little longer for the information to be forwarded to your order.
FREE Shipping
Orders in the UK are always shipped free of charge and insured with track & trace, shipped with Royal Mail, Evri or DPD.
MONEY-BACK GUARANTEE
We offer a 100% money-back guarantee within 30 days of receiving your order.
Over 5.000+ satisfied customers!
Bioceryn has over 5.000+ satisfied customers, and we are rated 4.7/5.0